Refund and Cancellation Policy

We want you to be genuinely happy with what arrives at your door. This policy explains when you can return an item, when you cannot, how cancellations work, what happens if a parcel arrives damaged, and exactly how long a refund takes.

1. At a glance

• Return window: 7 days from delivery, for unused items in original packaging.
• Damaged or wrong item: report within 48 hours of delivery with photos or an unboxing video.
• Order cancellation: free any time before dispatch.
• Consultations: reschedule free with 12 hours' notice.
• Refund time: 5 to 10 working days after approval, to the original payment method.

2. Returning a physical product

You may request a return within 7 days of delivery if all of the following are true:

• The item is unused, unworn and undamaged.
• Original packaging, pouch, tags, certificate and any free gift are included.
• The item has not been energised, engraved, restrung or customised at your request.
• You can share the order number and clear photographs of the item as received.

Please note that natural variation is not a defect. Rudraksha beads and crystals differ in size, shade, banding, inclusions and weight from the photograph, because each one is a natural object. A return on the ground of "colour looks slightly different on my screen" cannot be accepted.

3. Items that cannot be returned

• Energised, abhishek-performed or ritually prepared items, and anything prepared specifically for your chart.
• Custom bracelets, restrung malas, engraved or personalised products.
• Items that have clearly been worn or used.
• Products returned without original packaging, certificate or tags.
• Digital reports, PDFs and calculator outputs delivered instantly.
• Consultations that have already taken place.
• Clearance or "final sale" items, where marked on the product page.

4. How to raise a return

1. Message us on WhatsApp at +91 91191 17057 or email info@aastrobharat.com within the 7-day window.
2. Share your order number, the item name, the reason, and photographs of the item and packaging.
3. We review and respond, ordinarily within 2 working days.
4. If approved, we will confirm whether a reverse pickup is available at your PIN code or whether you need to self-ship.
5. Pack the item securely — damage in return transit can reduce or void the refund.
6. Once we receive and inspect the item, we approve the refund and confirm by message.

Where reverse pickup is unavailable and you self-ship, keep the courier receipt and tracking number. Please do not send anything back before we approve the return, as unapproved parcels cannot be traced to an order.

5. Damaged, wrong or missing item

This is fully our problem to fix, and we treat it on priority.

• Report within 48 hours of delivery.
• Share photographs of the outer packaging, the shipping label and the item, or ideally an unboxing video.
• Do not discard the packaging until the claim is closed.
• We will send a replacement at our cost, or issue a full refund including shipping, whichever you prefer.
• Return shipping for a damaged or incorrect item is always borne by us.

An unboxing video is the single most helpful thing for a fast claim, especially for fragile crystals and yantras.

6. Cancelling an order

• Before dispatch: cancel free of charge and receive a full refund. Message us as soon as possible.
• After dispatch: the order cannot be cancelled in transit. Refuse delivery or raise a return once it arrives, subject to clause 2.
• Refused or undelivered parcels: where a prepaid parcel is returned to us because delivery was refused or the address was unreachable, we refund the item value after deducting actual forward and return shipping charges.
• We may cancel an order ourselves for stock unavailability, a pricing error, an unserviceable address or suspected fraud. In that case you receive a full refund.

7. Consultations — reschedule, cancellation and no-show

• Reschedule: free of charge with at least 12 hours' notice before the slot. We will offer the next available time.
• Cancellation more than 24 hours before the slot: full refund, or credit towards a future consultation, as you prefer.
• Cancellation within 24 hours: we may retain up to 50 percent to cover the preparation already done, since the chart is studied in advance.
• No-show: if you are unreachable at the agreed time and did not inform us, the session is treated as delivered and is not refundable. We will still try once to reach you and offer a one-time courtesy reschedule where circumstances were genuinely unavoidable.
• Cancelled by us: if we need to cancel or cut short a session for any reason on our side, you get a free rescheduled session or a full refund, your choice.
• Completed sessions: a consultation that has taken place is not refundable on the ground of disagreement with the guidance given. Jyotish is interpretive, and we do not sell guaranteed outcomes.

8. Digital reports and free tools

Paid digital reports are delivered instantly or within the stated preparation time and are therefore not refundable once generated. If a report fails to generate, arrives incomplete, or was prepared with birth details we entered incorrectly on our side, tell us and we will regenerate it or refund it in full. Our free calculators and reports carry no charge and therefore no refund.

9. Refund method and timelines

• Refunds go back to the original payment method. We cannot redirect a refund to a different card or account.
• Once approved, we initiate the refund within 2 working days.
• Your bank or card issuer then takes a further 5 to 10 working days to credit it. This part is outside our control.
• UPI and wallet refunds are usually the fastest; credit card refunds can take a full billing cycle to appear on your statement.
• For a cash-on-delivery order, we collect your bank or UPI details for the refund and transfer it there.
• We will always share a refund reference number so you can trace it with your bank.

10. Shipping charges

• Shipping paid on the original order is refunded only where the return is our fault — a damaged, defective or wrong item.
• For a change-of-mind return, forward shipping is not refunded and return shipping is borne by you.
• Cash-on-delivery handling fees, where charged, are not refundable.

11. Exchanges

We are happy to exchange a size, mukhi count or bead variant where the item qualifies for return under clause 2 and the replacement is in stock. Any price difference is payable or refundable accordingly. If the replacement is unavailable, we process a refund instead.

12. Partial refunds

We may approve a partial refund where an item is returned with minor signs of use, with missing packaging, certificate or accessories, or where it was damaged during return transit due to inadequate packing.

13. Failed, duplicate or pending payments

• If money was deducted but the order did not confirm, it is usually held by the gateway and auto-reversed within 5 to 7 working days.
• Send us the transaction reference and we will reconcile it with the gateway and follow up on your behalf.
• Duplicate payments for the same order are refunded in full, ordinarily within 5 to 7 working days of confirmation.

14. Chargebacks

If you have an issue, please raise it with us first — it is almost always faster than a bank dispute. Where a chargeback is filed without contacting us, we will submit order, delivery and communication records to the bank. Accounts with repeated chargeback abuse may be restricted from placing future orders.

15. Changes to this policy

We may update this policy from time to time. The version published on this page at the time you place your order is the one that applies to that order.

16. Need help with a return?

Talk to a human. We are genuinely reasonable about honest problems.

• WhatsApp / phone: +91 91191 17057 — 9am to 9pm IST, Monday to Saturday
• Email: info@aastrobharat.com
• Address: 43 Jamuna Dairy, Sodala, Jaipur, Rajasthan 302006, India